Terms of Service

Last updated: June 2026

These Terms of Service govern your use of surgeops.dev and any services provided by SurgeOps ("we", "us", or "our"), operated by Shahar Mendi. By accessing this website or engaging our services, you agree to these terms.

1. Services

SurgeOps provides DevOps consulting and infrastructure services including but not limited to: cloud infrastructure setup and optimization, Kubernetes deployments, CI/CD pipeline implementation, observability stack setup, and ongoing infrastructure retainers.

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written agreement or statement of work agreed upon by both parties prior to commencement of work.

2. Payments

• Payment terms are specified in the individual engagement agreement.
• Invoices are due within 14 days of issuance unless otherwise agreed.
• For retainer engagements, payment is due at the start of each month.
• Late payments may incur a 1.5% monthly fee on the outstanding balance.
• We reserve the right to pause or terminate services for overdue invoices.

3. Refunds

• Scale Readiness Audit: If you are not satisfied with the audit deliverable, contact us within 7 days of delivery and we will work to resolve your concerns or issue a full refund at our discretion.
• Retainer engagements: Month-to-month retainers may be cancelled with 14 days written notice. No refunds for the current billing period.
• Project work: Refunds on project engagements are subject to the terms in the individual agreement.

4. Confidentiality

We treat all client information, systems, credentials, and business details as strictly confidential. We will not disclose your information to third parties without your written consent, except as required by law.

Any confidentiality or NDA requirements beyond this standard clause should be specified in the engagement agreement.

5. Intellectual Property

Upon full payment, all custom work product created specifically for your engagement (scripts, configurations, documentation) becomes your property. We retain the right to use general knowledge, skills, and non-proprietary techniques gained during the engagement in future work.

6. Client Responsibilities

To deliver our services effectively, you agree to:

• Provide necessary access to systems, credentials, and documentation in a timely manner
• Designate a point of contact who can make decisions about the engagement
• Maintain appropriate backups of your systems before we perform any work
• Notify us promptly of any changes that may affect the engagement

7. Limitation of Liability

Our liability for any claim arising from our services is limited to the amount paid for the specific engagement in which the claim arose. We are not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption.

We strongly recommend maintaining current backups before any infrastructure changes are performed.

8. Warranties

We warrant that services will be performed in a professional manner consistent with industry standards. We do not guarantee specific uptime percentages or performance outcomes unless explicitly stated in the engagement agreement.

9. Termination

Either party may terminate an engagement with written notice as specified in the individual agreement. Upon termination, you remain responsible for payment of all work completed up to the termination date.

10. Governing Law

These terms are governed by the laws of Israel. Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Tel Aviv, Israel.

11. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact

For any questions about these terms, contact us at mendi@surgeops.dev.